FAQ

How to make a payment?

At SexToy2u.com, we do accept payment in the form of online banking, atm transfer, cash deposit, PayPal and also credit card.

What is the procedure if I choose atm transfer and Online Banking?

After the transfer through the above methods, you must send us the receipt through (017-5901398 WhatsApp / Wechat / SMS / phone call) and we will WhatsApp, Wechat, SMS or Email you with the order confirmation and tracking code.

What is the shipping rate for the products?

SexToy2u offer free shipping within West Malaysia for parcel above RM50 and below 2kg; East Malaysia above RM100 and below 1kg. However, there are some charges parcel above 2kg. You may refer the shipping rates at our Shipping and Return page.

How long does it take for my order to arrive?

Your order will arrive within 2-3 working days for West Malaysia; 3-5 day for East Malaysia after SexToy2u receive your full payment.

Do you offer Cash On Delivery (C.O.D)?

No, SexToy2u do not offer this services.

Am I guaranteed to receive my package?

Definitely. It is 100% safe to shop with SexToy2u. After you made your payment, SexToy2u will provide you with the parcel tracking code so that you can estimate the arrival time for your parcels.

Will anyone know what is inside my parcel?

All package that SexToy2u send out will be packed discreetly. There will be no indication regarding what is inside your package. Your package will be kept 100% secret from nosy neighbours and prying postmen.

It has been 3 days and my parcel is yet to arrive.

It would normally take 2-3 business day for delivery to the major town in West Malaysia. However, the outstation order could take around 5-7 days to arrive. If your parcel has not arrived within the expected time, you may contact SexToy2u for further assistance. Another great way to track your parcel where about is by using the parcel tracking code.

How do I become a member?

You can create an account in SexToy2u. It is free to become a member in SexToy2u. By becoming a member, you will receive promotional email and a special offer from time to time.

What is the warranty period for my orders?

Due to the fact that all products are related to sex and for hygiene purposes, SexToy2u do not recommend product return. SexToy2u have a strict quality checking process and SexToy2u always make sure that products are in the best condition before ship out.

However, SexToy2u do recommend that you contact us (017-5901398, WhatsApp / Wechat / SMS/ Facebook Messenger) within 24 hours from order received if you really feel that you need to return the faulty product.

How do I place a phone order?

You can place your phone order by SMS, WhatsApp or Wechat to our customer service line 017-5901398. Information that is required for your phone order shall be as below:
Name:
Contact number:
Email:
Product Name:
Number of units:
Mailing address:
Payment method:
After receiving your info through phone order, SexToy2u will reply you with the total amount for your orders and bank account number.
Once you made the payment, just send SexToy2u the receipt through WhatsApp / Wechat / SMS/ Facebook Messenger and SexToy2u will proceed with mailing out your order.

What shall I do if I have further inquiries?

You shall contact our customer service at 017-5901398 (WhatsApp)